YPRO 7141 - CCMS DTAC & DPAC Overview

CSP-UCD003-CCMS (DTAC and DPAC) Overview: This course provides instruction on the fundamental Case and Contact Management System (CCMS) navigation and utilization to better serve customers. CCMS is used to manage DTAC (Dealer Technical Assistance Center) and DPAC (Dealer Parts Assistance Center) cases.

Credit Hour(s): 1
130101
Fee Amount: 0